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Privacy and Security

Complete Women's Healthcare is concerned about the privacy of your medical information. Because conventional e-mail is inherently insecure, confidentiality of sensitive medical information cannot be assured. Therefore, sensitive medical matters should not be communicated through e-mail. Your e-mail messages may be processed by an assistant other than your physician. Face-to-face or telephone communication should be used instead of e-mail to discuss sensitive medical matters.

Responses

Because the response time to your message can be as long as two (2) working days, e-mail should not be used for urgent medical matters that require more timely attention. E-mail is best suited for straightforward medical issues such as prescription refill or appointment requests or cancellations.

All correspondence to us and from us will be documented in your medical record.

Types of Messages

Because e-mail is best suited for non-urgent issues, you should use it for prescription refills, request or cancellation of appointments or simple communication with the doctor and/or staff. Sensitive issues such as the results of tests or other medical issues will not be addressed by e-mail.

For urgent matters or medical emergencies, call 911. For less urgent matters that are best handled by the telephone or a face-to-face encounter with your physician, please call our office at (770) 622-9810.